First ~ and help in many cases, try to adjust volume when you are talking on the phone.
If that is not help, you have a problem with your phone, most phones now come with two speakers, one on the front by your ear when you talk, and another one on the back - loud speaker. So if adjusting volume not helps, and you can't hear anything, that mean only one, your speaker ether burn or has mechanical damage, and you need to be replaced.
How to fix a phones internal speaker
Having problems hearing others, but they can hear you just fine when talking on your mobile phone? Do you have to use your devices hands free speakerphone or Bluetooth headset in order to have a conversation with someone? If so then your phones internal speaker is acting up and as you already know this can cause allot of frustration and can be a serious annoyance. This guide will describe step by step instructions on what can be done to get this issue resolved and get you with a properly working phone once again.
If the sound on your phone has static, distortions, robot voices, cross chatter, echoes, or only seems to work properly in certain locations and it doesn’t matter whether you hold the phone to your ear or use the hands free speakerphone or a Blue-tooth headset then it is very likely that your phones internal speaker is working correctly but that your phone is not communicating with your wireless provider properly. If that is the case then the best way to resolve those audio issues is to contact your wireless provider and let them know of the problem. When it comes to network issues there is very little that can be done on your end to fix the issue and your wireless provider should be able to help get your phone back in sync with their network.
If this is not a constant issue, and the audio comes and goes or works with some features but not others then it’s less likely to be a hardware issue and chances are a lot better of fixing the issue yourself.
For example if your ringer, alarm clock and speaker phone are working properly but the game(s) that you just downloaded onto your phone have no sound then it most likely is a result of a bad download or incompatible software from the game itself and you might need to contact the games creator or choose to simply uninstall that game and wait for the software to be updated. The same goes with music. Sometimes the music that can be downloaded to our smart phones will work fine on one application and not on another, or the source that the music comes from might not be the best place to download music from in the first place.
If the sound worked before and has stopped suddenly then this could be the result of software issues as well. for example if your phones software just went through an update and the third party music application on your phone has yet to release an update that’s compatible with the new version of software on your phone then it could give the illusion that the update you just did to your phone has broken it. When in all actuality some apps just need time for updated software to be released.
If this is a constant issue and you cannot hear others speaking no matter where you are when using your phone then chances are that this issue is hardware related, meaning that the speaker itself has become damaged or has simply malfunctioned and will need to be replaced.
If you have noticed that the audio will go in and out when using the phone make sure that it doesn’t happen when moving or positioning the phone a certain way or angle. If the audio goes out when moving the phone then it is a hardware issue after all indicating that there is a possible short or a loose connection between the phone and actual speaker piece itself.
What you can do to get the sound to work again
Replace the speaker yourself
If your phone is over a year old then it is very likely that the device is out of warranty by date and a warranty claim will not be possible. If the phone is out of warranty by date or out of warranty because of liquid or physical damage then you should consider trying to fix the phone yourself. Installing a replacement speaker isn’t as difficult as you might think and replacement parts averages at around only 8$ - 10$
No point in spending 25+ dollars on a new phone and most likely having to sign another contract when you can simply spend 5 - 15 dollars and just fix the phone you have. That way you don’t even need to worry about transferring your information to another device. Just hop online, do some shopping, order the replacement internal speaker (sometimes referred to as an “earpiece speaker”), use your Bluetooth or hands free speakerphone while you wait for the replacement speaker to arrive, install the speaker, and your phone will be up and running again in no time.
If you choose to fix the speaker yourself, which can often be the best choice available, try to make sure to get all of the tools you will need to take apart your phone as well as instructions on how to install the replacement speaker. This will ensure that the repair process goes smoothly and done properly.
If you believe that the audio issue you are experiencing is related to a problem with the software or would prefer to do whatever you can to attempt to fix your phone then I recommend following these few suggestions listed below. They cannot hurt your situation and can often times fix the issue that your phone seems to be experiencing.
Applications were mentioned briefly already but if you downloaded an application around the same time that this issue started occurring on the phone then I would recommend you uninstall that application, power the phone off and on and then check the sound again to see if that application was the cause of the issue.
If your phone is less than a year old and has no visual signs of physical or liquid damage then this issue would be covered under the manufactures warranty program and I would look into filing a warranty claim.
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